SHIPPING &
RETURNS

  • Our policy is for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@karlkombucha.com.au.

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with pictures of damaged item at info@karlkombucha.com.au we might ask you to send your item to: 37 Mentone Road, Balga WA 6061, Australia.

  • To return your product, you should mail your product back to us.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Gift cards

    Downloadable software products

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted (if applicable)

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Any item that is returned more than 30 days after delivery

  • We base shipping price by weight and speed of delivery (standard or express). Please refer to the “Shipping Details” section of each product for more information once you’ve added your items and delivery address it will also autopopulate.